Frequently Asked Questions
Everything you need to know before you curate your gift.
Do I get to see what's inside the box before it ships?
Yes. Once your Curió is curated, you'll receive a tracking information plus a photo of the finished box along with a story card tying each item to your person. You'll always know what you sent before it arrives at their door.
🧪 Note from the Lab: Transparency is part of the magic. We want you to feel just as excited as the person opening it.
How long does it take to receive a Curío box?
All boxes ship within 7–10 business days, unless you have noted a specific date you'd like the box to arrive.
🧪Note from the Lab: Need it sooner? Reach out and we'll do our very best to make it happen.
Are all boxes exactly the same?
Never. Every Curió box is built specifically around your answers. No two boxes are ever alike — even within our themed collections, specific items may vary based on availability and curation.
🧪 Note from the Lab: That's the whole point. Every box is as unique as the person it's made for.
What’s the difference between a themed box and Create Your Curío?
Our themed Curíos are thoughtfully pre-curated and ready to gift — no Gifting Profile required. Those categories are cocktails, spa, new home and engagement. If you want something more personal, Click on Create Your Curío and we’ll curate around a specific person using insights from your Gifting Profile. You can even tell us if you'd like us to build around one of our themes.
🧪 Note from the Lab: Think of themed boxes as our greatest hits — and Create Your Curío as the custom remix.
Is jewelry included in every box?
No. Jewelry is included in our Signature, Premium, and Diamond tiers. Our Essential tier and all themed boxes focus on curated lifestyle finds without jewelry.
🧪 Note from the Lab: Every tier is special — jewelry or not, every item is chosen with care.
What if I don't know the answers to some of the questions?
That's what we're here for. Skip what you don't know and we'll use our best judgment. The more you tell us the better — but we can work with whatever you give us.
🧪 Note from the Lab: Even a few details go a long way. We're very good at reading between the lines.
Where do you ship?
Currently shipping within the United States.
🧪 Note from the Lab: International shipping is on our radar — stay tuned.
Can I include a personal message?
Absolutely — your handwritten note is included in every box at no extra cost.
🧪 Note from the Lab: We pack every box with a little extra magic, just for you.
What is your return policy?
Because every box is custom curated, we don't accept returns. If something arrives damaged please reach out to hello@curiolabbox.com and we'll make it right.
🧪 Note from the Lab: Your satisfaction matters deeply to us. We'll always find a way to help.
Still Curious?
Have a Unique Question?
We'd love to hear from you. Every question is an opportunity for discovery.